Agentforce & Salesforce AI Automation
We help teams put Agentforce and Salesforce AI to work — designing AI agents, prompts and automations that deflect routine work and speed up your reps, without bolting AI on as an afterthought.
From a first proof-of-concept agent to a production Service Cloud deployment, we handle the prompt strategy, grounding, guardrails and the Apex and Flow that make it real.
What's included
- Agentforce agent design, topics and actions
- Prompt engineering and grounding on your data
- Einstein features: prediction, classification and generative
- Custom Apex and Flow actions for agents
- Guardrails, testing and human-in-the-loop design
- Rollout, monitoring and iteration
Lower handle time
Agents that draft replies, summarise cases and deflect tier-1 questions.
AI that fits
Automation grounded in your data and processes — not generic chatbot answers.
Safe rollout
Guardrails, testing and human-in-the-loop so you can trust what ships.
Agentforce & AI — frequently asked questions
Do we need to be on a specific Salesforce edition for Agentforce?
Agentforce availability depends on your edition and licensing. We start with a quick assessment of your org and licences, then recommend the right scope for a first agent.
Can Agentforce use our own data and processes?
Yes. We ground agents on your knowledge and records, and build custom Apex/Flow actions so the agent can take real actions inside your processes — not just answer generic questions.
How do you keep AI responses safe and accurate?
We design topics and guardrails, restrict actions to approved operations, add human-in-the-loop where needed, and test against realistic scenarios before rollout.
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Ready to talk about agentforce & ai?
Tell us what you need — automation, custom LWC, integrations or an Agentforce build. We reply the same business day.