Agentforce Commerce (Formerly Commerce Cloud): Summer '26 Highlights

Commerce is now Agentforce Commerce. Fitting, because Summer '26 brings shopping agents to storefronts and AI recommendations to order management — while also delivering solid, practical upgrades for B2B sellers and checkout. Here's what commerce teams should know.

A Shopping Agent for B2C storefronts

The marquee item is Agentforce for B2C Commerce — a Shopping Agent that brings conversational, AI-guided product discovery to your storefront. Instead of leaving shoppers to navigate menus and filters alone, the Shopping Agent helps them find the right products through natural conversation, which is exactly where commerce AI earns its keep: higher conversion, less abandonment.

B2B Commerce: guest users, self-service quotes, and better search

B2B got a strong, revenue-focused round of updates:

• Guest user configuration — let guests configure products before they ever create an account, lowering the barrier to engagement.
• Self-service quotes — buyers can convert quotes into orders directly, compressing the buying journey.
• Multiple carts (contact your AE to enable) — let buyers create and manage multiple independent shopping carts.
• Enhanced search precision — increase limits for category indexing and facets, and apply weights to product fields to improve relevance.
• Complex pricing at scale — integrate Revenue Cloud recipes and store-specific procedure plans.

For B2B operations, the guest-configuration and self-service-quote changes are the standouts — they remove friction from exactly the steps where deals stall.

Order Management gets an AI agent

Salesforce Order Management adds intelligence and flexibility:

• Modify and customize routing logic through agents and UI-based rule groups.
• Receive tailored suggestions for your org from the Order Management agent.
• More accurate delivery estimations for more users.

The Order Management agent is a nice example of agents handling operational decisions, not just customer conversations.

Salesforce Payments and Point of Sale

• Faster checkout — dynamically hide unnecessary shipping fields for digital goods to reduce abandonment.
• One-time password authentication so buyers can quickly retrieve saved payment and account details.
• Salesforce Point of Sale continues to receive updates for unified in-store and online commerce.

A note on B2C Commerce release timing

B2C Commerce follows its own phased deployment schedule (releases like 26.6 roll out between mid-May and late June 2026, in four phases by point of delivery). If you run B2C Commerce, check your instance's specific deployment window rather than assuming the standard Summer '26 dates.

Frequently asked questions

Is Commerce Cloud being discontinued? No. Commerce is now Agentforce Commerce. You may still see "Commerce" references during the transition.

What is the Shopping Agent? An Agentforce-powered, conversational shopping assistant for B2C Commerce storefronts that guides shoppers to the right products.

Can B2B guest users configure products now? Yes. Summer '26 adds guest user configuration so guests can configure products before creating an account, plus self-service quotes that convert directly to orders.

Does Order Management use AI? Yes. The Order Management agent provides tailored suggestions and works with agents and UI-based rule groups to customize routing logic.

How does checkout improve? Salesforce Payments can dynamically hide unnecessary shipping fields for digital goods and offers one-time password authentication for faster retrieval of saved details.

The bottom line

Agentforce Commerce in Summer '26 brings AI to the two moments that matter most: helping shoppers find products (the Shopping Agent) and helping operations route and fulfill orders (the Order Management agent). B2B sellers get the most immediately actionable wins with guest configuration and self-service quotes.

Selling across channels? Pair this with our Marketing Cloud Next guide.